For domestic orders, you may return most unworn or unused items within 10 business days of the delivery date. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it’s been damaged or clearly worn).
We will provide you with a prepaid return label. For returns, $3.99 will be deducted from the total refund amount. If you exchange or shop for a new item, Kinn will pay for the return label.
We do not accept returns, exchanges, or resizing requests for international orders.
Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.
Select pieces are only available for exchange or store credit. Please read specific product descriptions and details before ordering.
We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.
Please be advised that once the product has been shipped, we do not refund shipping costs.
How can I process a return?
To process a return or exchange, please email us service@browsebrooklyn.com.
If you placed your order on Facebook or Instagram Shop, please email us service@browsebrooklyn.com.
When will I receive my refund?
Returns are typically processed within 3-5 business days of their arrival at our studio. Once our team has processed your return, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.
Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it’s been damaged or clearly worn).
Please note that we are unable to refund shipping costs.